Once the order has been despatched, no order cancellations shall be accepted for operational reasons. If you should nevertheless wish to cancel the order once it has departed from our warehouses, you should proceed to return the same, taking the steps set out in the Returns section.
DELIVERY LEAD TIMES, LOCATIONS AND LOSS
1. PRODUCT DELIVERY
ALTA ZAPATERIA BALEAR, SL. agrees to deliver the product in perfect condition at the address designated by the client on the order form. In order to optimise delivery, we would appreciate the client specifying an address at which the order may be delivered during normal working hours.
ALTA ZAPATERIA BALEAR, SL. shall not be liable for delivery errors when the delivery address entered by the client on the order form is inaccurate or omitted.
ALTA ZAPATERIA BALEAR, SL. informs the client that a same order may be divided into several deliveries.
2. DELIVERY LEAD TIME
The lead time set for deliveries shall be between 3 or 7 business days using private courier or up to 15 using national post, depending on the customer residence. In case it is in the foreign the delivery lead time could up to two weeks. Each delivery shall be deemed when the courier company makes the product available to the client. This information is merely for informative purposes.In the event of late delivery of orders attributable to ALTA ZAPATERIA BALEAR, SL., the client will be able to cancel the order in accordance with the procedure described in the ‘Returns’ section.
No late delivery shall be deemed to have occurred where the order is made available to the client by the carrier within the agreed time and delivery could not be made for reasons attributable to the client.
3. FAILED DELIVERIES AND LOSS
If at the time of delivery the Client is absent, the carrier shall leave a note specifying how to arrange a new delivery. If the order cannot be delivered 3 to 5 working days after being despatched for delivery, it will be returned to our warehouses and the Client shall have to bear the delivery expenses, even if two or more pairs have been bought if the order was made from the Peninsula or the Balearic Isles, or three or more pairs if the order was made from any other country. In addition, the Client shall bear the expenses of returning the goods to their point of departure, and associated handling expenses, if any. These expenses shall be taken from the amount paid upon the goods being purchased. If the reason why delivery cannot be made is because the package has been lost, our carrier shall start an investigation. In these cases, the time for our carriers to reply usually ranges between one and three weeks.
4. CARE UPON DELIVERY
The client shall check that the package is in good condition in front of the carrier delivering the product ordered on behalf of ALTA ZAPATERIA BALEAR, SL., specifying on the delivery note anything wrong with the packaging. If, subsequently, after checking the product, the client should detect anything wrong such as that the package is bumped, broken, shows signs of having been opened or has been howsoever damaged by carriage, the client agrees to report to ALTA ZAPATERIA BALEAR, SL. by e-mail as soon as possible and within not more than 7 working days from delivery.
1. Return procedure All products bought at ALTA ZAPATERIA BALEAR, SL. may be returned and refunded, provided that the client returns the product/s purchased to ALTA ZAPATERIA BALEAR, SL. within not more than 30 working days from the date on which the order is placed and the other requirements set down in this section are satisfied.
ALTA ZAPATERIA BALEAR, SL. shall only accept returns satisfying the following requirements:
1. the product must be in the same condition in which it was delivered and, where possible, preserve the original packaging and labelling.
2. The client shall return the product making sure, using a protective box or the like, that it will arrive at ALTA ZAPATERIA BALEAR, SL’s warehouses as safely as possible.
3. A copy of the invoice shall be included inside the package and shall in addition have the products returned marked and the reason for the return given, completing the enclosed return form.
4. ALTA ZAPATERIA BALEAR, SL. shall not manage any pickup order. In other words, if you wish to return the product, then you will have to contact the carrier directly. If the return is attributable to ALTA ZAPATERIA BALEAR, SL. (the product is faulty or is not what was ordered) the delivery and return
expenses caused shall be paid at the same time as the money is refunded. However, if the reason is any other (the products were properly delivered but are not what you expected), you shall bear the cost of the delivery and return expenses. Upon receiving the return, ALTA ZAPATERIA BALEAR, SL. shall check the condition of the product and proceed to refund the money, if appropriate.ALTA ZAPATERIA BALEAR, SL. shall not be liable for any expenses caused by returns made disregarding the steps set out in this procedure.
2. CLIENT REFUND PRODUCT.
Return shall result in a refund equivalent to the cost of the products returned, minus delivery and return expenses, if the return is attributable to the Client.
ALTA ZAPATERIA BALEAR, SL. will also refund the relevant delivery expenses to the client only if the product delivered is faulty or wrong. Partial returns and cancellations shall result in partial refunds.
ALTA ZAPATERIA BALEAR, SL. shall manage the money refund order under the same system used for payment within 48 hours of checking that the returned order has arrived at the warehouse. Whether the refund is applied to the client’s account or card shall depend on the card and the issuer. The time for that application shall be up to 7 days for debit cards and up to 30 days for credit cards.
Customized products are not returnable.
APPLICABLE LEGISLATION AND RELEVANT JURISDICTION
Purchases made using the www.timeofthewolf.com website are subject to Spanish legislation.